Customise Schema Markup

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Hi HH Community.

Is the ability to customise schema markup available via HH sandbox accounts? I couldn’t see it under the Knowledge Tags section in my HH account and was curious know if this feature was only enabled on Developer and Live Yext accounts.

Many thanks,

Sam

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Hi Sam,

Thanks for reaching out - I’m actually not seeing this in any account at the moment, so I think this may be a larger issue. I have submitted this to our engineering team to take a look at, and I will let you know! Once we get to the bottom of that, we can confirm/dig into the playground account behavior.

1 Like
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OK great, thanks for the quick reply Caroline, much appreciated. Sam

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Hi Sam,

Following up to let you know that this has been resolved, and the “Customize schema.org markup” link should appear in all relevant accounts now - including in HH sandbox accounts!

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Amazing! Thanks so much, I can confirm I see this option in the HH account. Thanks again, really appreciated, Sam

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Hi team and @Caroline_Gould - just a quick message to say I can no longer see the Customise Schema Markup option since the latest release in HH/Sandbox accounts. Would it be possible to have this reactivated? Many thanks, Sam

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Hi Sam,

Thanks for reaching out! Just to confirm - is this missing from the Knowledge Tags screen?

I am seeing the following in the HH Account I just created so I want to confirm that’s what is missing in your account so we can dig into this further, as it may be a specific issue vs a widespread one.

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Hi - yes I’m seeing it in an older HH account and another (even older) sandbox demo account

Thanks

Sam

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@Caroline_Gould thanks for checking. It must have been a temporary issue my end. I can see everything fine now, Thanks, Sam