Entity Review Generation (Summer '21 Release)

Product/Library Releases & New Features Summer '21 Release
1

First-party Review generation is now available for all entities. This means you can invite users to leave first-party reviews on products, services, classes, videos, articles, experiences, doctors, stores, and restaurants, or anything else in your Knowledge Graph.

In this new entity-type-agnostic approach, we’ve generalized our standard review collection page. We’ve also opened up opportunities for developers to customize their own collection workflows with our new Review Submission Live API, which accepts First Party Reviews submitted via API. This new API means developers can build out custom pages to collect reviews, allowing your business to take complete control over every aspect of the brand experience, while still capitalizing on the benefits of Yext Reviews.

Updates to UI

  • Pages within the Reviews tab will no longer refer to ‘locations’ and column headers will be updated to include the word ‘entity’ instead.

Updates to Review Submission Pages

  • Review submission pages are also moving to a new domain. Instead of “locationrater.com” new pages will be hosted on “leavefeedback.app”. Any existing links will continue to work and will redirect as needed to the new domain.

review collection page example
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(Example of a custom review collection page)

Note: Review Generation for all Entity Types is not yet available for Partner accounts at this time.

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I’m SO excited to take advantage of this feature! I work for a DTC brand that does not have physical brick and mortar locations. I’ve been eager to expand my relationship with Yext for a long time and am so excited to start leveraging your Reputation Management offering.

I’d love to understand what updates exactly are being made to the Review Submission Pages outside of the new domain name. For example, in the current templates offered by Yext, the templates include location specific information like address, city, state, etc (screenshot below).

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What will the placeholder fields be for product entities? What flexibility is offered for the various types of businesses that will be leveraging this solution offering? For example, I work for an insurance broker, so fields like price and SKU are not as relevant for me as they would be for a traditional eCommerce retailer.

Thank you!
Austin