“Help Article” Entity Type

We have added a new entity type that allows you to store Help Articles in the Knowledge Graph.

The entity includes a series of built-in fields including

  • Body
  • Short Description
  • Landing Page URL
  • Keywords
  • Vote Count
  • Vote Sum
  • External Article Post Date
  • External Article Update Date

Once you enable the type, you can add these new entities manually, or leverage one of our Data Connectors to pull articles from a data source.

The data from this new entity type can be surfaced in your Answers and Pages experiences. We recommend installing the Help Site Search solution template and using a Data Connector (like Zendesk, ServiceNow, etc) to build a support search experience seamlessly.

To learn more about Data Connectors visit the Data Connectors & the Crawler training module.