We have added a new entity type that allows you to store Help Articles in the Knowledge Graph.
The entity includes a series of built-in fields including
- Short Description
- Landing Page URL
- Vote Count
- Vote Sum
- External Article Post Date
- External Article Update Date
Once you enable the type, you can add these new entities manually, or leverage one of our Data Connectors to pull articles from a data source.
The data from this new entity type can be surfaced in your Answers and Pages experiences. We recommend installing the Help Site Search solution template and using a Data Connector (like Zendesk, ServiceNow, etc) to build a support search experience seamlessly.
To learn more about Data Connectors visit the Data Connectors & the Crawler training module.