The Reviews webhook now offers comprehensive status messages to provide even more clarity and precision than before. These logic updates will make it easy for you and your team to track the status of reviews.
We will now send
REVIEW_UPDATED messages whenever a review status changes, so you can be notified as soon as a review is approved from Quarantined to Live, or if a review is recognized as Removed from the publisher and the status is updated to Removed accordingly in Yext. This update ensures any external system can stay in sync by always being aware of the correct status in Yext.
We additionally added a new webhook event type called
REVIEW_DELETED. This webhook event will fire when the review is actually deleted from our system, not when a review is simply marked with the “REMOVED” status. For more information about the difference between a review with “Removed” status and a review deleted from Yext, please see the Manage Deleted Reviews Behavior help article.