Daily Google Reviews Backup Scans (Spring '22 Release)

Viewing all of your reviews, as quickly as possible, within a single platform, helps you to track trends and efficiently engage with your customers. Now, in addition to receiving real-time notifications for new reviews on Google, Yext will now perform daily backup scans to ensure all new Reviews are identified within a 24-hour window.

Hello! Does the Google Reviews Backup Scan have any affect on Google Q&A scans? If not, are we looking to increase the scan frequency for Google Q&A in a future release?

Hi Katie! The daily scans do not include Q&A currently. If you have a use case or have run into issues around this, that would be a great case to submit to Ideas!

Hi Team! Can you confirm if we now pull reviews into the Yext platform in real time? That is what this post implies when you say " receiving real-time notifications for new reviews on Google" but I want to be 100% clear on that before sharing! Thank you!