Search Merchandiser - Unknown Error

[Rimi_Marke]

Hey team,

I’m trying to reorder verticals for an account’s answers experience for the query “online banking”, but am met with a “An unknown error occurred. Please try refreshing the page” message.

I’ve refreshed the page/account multiple times, but am still having trying. I also tried making the edit on multiple Configuration labels, but still no luck.

Can you please advise next steps or reach out for the account ID to further troubleshoot?

Best,
Rimi

[Caroline_Gould]

Hi Rimi,

Thanks for escalating this! Is this issue still happening for you? If so, let me know and I will follow up in a direct message to get that Account ID from you.

[Rimi_Marke]

Hey Caroline, thanks for following up! Just tested it again and it works. It was probably just a momentary glitch. Thank you!