Review Generation Settings| Hitchhikers Platform

There are a number of Review Generation settings that you can configure when it comes to sending invitations.

These settings are accessible by navigating to Reviews > Generation > Settings.

Setting Detail Notes
Daily Email Invitation Limit 0-200 per entity per day There’s a global account limit to how many review email invites can go out per day. Use this to make sure that no single location uses up all of the resources.
Daily SMS Invitation Limit 0-20 per entity per day There’s a global account limit to how many review text invites can go out per day. Use this to make sure that no single location uses up all of the resources.
Monthly SMS Invitation Limit 0-80 per entity per month Like the daily SMS limit above, there is also a monthly global account limit.
Maximum Contact Frequency 7, 30, 60, or 90-day periods Make sure that you do not contact a single customer more than once in a certain time period, even if they’ve triggered multiple invites.
Enable 1st Party Submission Pages Enabled / Disabled This gives you the ability to enable or disable the unique 1st Party Review webpage that customers can visit to leave you reviews.
Quarantine New 1st Party Reviews 0-7 days This gives you and your team time to review or escalate a review internally before they go live on your website / widget. You can choose to publish a review sooner than that, report as spam, or wait for the quarantine to expire.
Require Invitations for First Party Reviews Enabled / Disabled If enabled, requests to submit reviews via API will only be accepted if an Invitation UID is included in the request body.
Review Generation Privacy Policy Your own URL Enter your own privacy policy URL. This privacy policy URL will appear on the review generation request page for your consumers, in emails, etc.

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