Review Generation Settings | Yext Hitchhikers Platform
There are a number of Review Generation settings that you can configure when it comes to sending invitations.
These settings are accessible by navigating to Reviews > Generation > Settings.
|Daily Email Invitation Limit||0-200 per entity per day||There’s a global account limit to how many review email invites can go out per day. Use this to make sure that no single location uses up all of the resources.|
|Daily SMS Invitation Limit||0-20 per entity per day||There’s a global account limit to how many review text invites can go out per day. Use this to make sure that no single location uses up all of the resources.|
|Monthly SMS Invitation Limit||0-80 per entity per month||Like the daily SMS limit above, there is also a monthly global account limit.|
|Maximum Contact Frequency||7, 30, 60, or 90-day periods||Make sure that you do not contact a single customer more than once in a certain time period, even if they’ve triggered multiple invites.|
|Enable 1st Party Submission Pages||Enabled / Disabled||This gives you the ability to enable or disable the unique 1st Party Review webpage that customers can visit to leave you reviews.|
|Quarantine New 1st Party Reviews||0-7 days||This gives you and your team time to review or escalate a review internally before they go live on your website / widget. You can choose to publish a review sooner than that, report as spam, or wait for the quarantine to expire.|
|Require Invitations for First Party Reviews||Enabled / Disabled||If enabled, requests to submit reviews via API will only be accepted if an Invitation UID is included in the request body.|
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