Review Generation Settings | Yext Hitchhikers Platform
There are a number of Review Generation settings that you can configure when it comes to sending invitations.
These settings are accessible by navigating to Reviews > Generation > Settings.
Setting | Detail | Notes |
---|---|---|
Daily Email Invitation Limit | 0-200 per entity per day | There’s a global account limit to how many review email invites can go out per day. Use this to make sure that no single location uses up all of the resources. |
Daily SMS Invitation Limit | 0-20 per entity per day | There’s a global account limit to how many review text invites can go out per day. Use this to make sure that no single location uses up all of the resources. |
Monthly SMS Invitation Limit | 0-80 per entity per month | Like the daily SMS limit above, there is also a monthly global account limit. |
Maximum Contact Frequency | 7, 30, 60, or 90-day periods | Make sure that you do not contact a single customer more than once in a certain time period, even if they’ve triggered multiple invites. |
Enable 1st Party Submission Pages | Enabled / Disabled | This gives you the ability to enable or disable the unique 1st Party Review webpage that customers can visit to leave you reviews. |
Quarantine New 1st Party Reviews | 0-7 days | This gives you and your team time to review or escalate a review internally before they go live on your website / widget. You can choose to publish a review sooner than that, report as spam, or wait for the quarantine to expire. |
Require Invitations for First Party Reviews | Enabled / Disabled | If enabled, requests to submit reviews via API will only be accepted if an Invitation UID is included in the request body. |
Review Generation Privacy Policy | Your own URL | Enter your own privacy policy URL. This privacy policy URL will appear on the review generation request page for your consumers, in emails, etc. |
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