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Guide
Integrating Yext Search with ServiceNow
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Introduction
Introduction
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Step 1
Index the Data
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Step 2
Create a Yext Search Results Widget for your Service Portal
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Step 3
Create a Yext Search Bar Widget for your Service Portal
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Step 4
Create a Yext Incident Deflection Widget for your Internal Service Portals
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Step 5
Create a Yext Case Deflection Widget for your External Service Portals
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Introduction | Yext Hitchhikers Platform

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Prerequisites
This guide assumes that you have an account with Search to get started. Don’t have an account? You can create a Playground Account from your Hitchhikers profile .

Yext Search for ServiceNow is a search experience that weaves natural language understanding into your customer experience so that you can return direct answers to consumers’ or employees’ questions, no matter how they ask them.

This guide will walk you through how to integrate a Yext Search experience with your ServiceNow instance in just a few steps. In this guide, you will:

  • Index your Existing Data
  • Create and implement a Search Results Page Widget
  • Create and implement a Search Bar Widget
  • Create and implement an Internal Incident Deflection Widget
  • Create and implement an External Case Deflection Widget

All of the custom widgets shown in this guide are Service Portal Widgets. Service Portal is the underlying solution that powers both customer-facing and employee-focused ServiceNow help sites.

Let’s Get Started!

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