<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Knowledge Graph Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Guide
Integrating Yext Search with ServiceNow
Arrow Back
Completed
Introduction
Introduction
completed
Completed 1
Step 1
Index the Data
completed
Completed 2
Step 2
Create a Yext Search Results Widget for your Service Portal
completed
Completed 3
Step 3
Create a Yext Search Bar Widget for your Service Portal
completed
Completed 4
Step 4
Create a Yext Incident Deflection Widget for your Internal Service Portals
completed
Completed 5
Step 5
Create a Yext Case Deflection Widget for your External Service Portals
completed
home

Introduction | Yext Hitchhikers Platform

light bulb
Prerequisites
This guide assumes that you have an account with Search to get started. Don’t have an account? You can create a Playground Account from your Hitchhikers profile .

Yext Search for ServiceNow is a search experience that weaves natural language understanding into your customer experience so that you can return direct answers to consumers’ or employees’ questions, no matter how they ask them.

This guide will walk you through how to integrate a Yext Search experience with your ServiceNow instance in just a few steps. In this guide, you will:

  • Index your Existing Data
  • Create and implement a Search Results Page Widget
  • Create and implement a Search Bar Widget
  • Create and implement an Internal Incident Deflection Widget
  • Create and implement an External Case Deflection Widget

All of the custom widgets shown in this guide are Service Portal Widgets. Service Portal is the underlying solution that powers both customer-facing and employee-focused ServiceNow help sites.

Let’s Get Started!