To better measure case deflection rates with Answers, we’ve made some updates to automatically pass the query ID to the parent window using Window.postMessage in the JS Snippet Integration. By default, this will be turned on but will only send a query ID. If you want to send additional data, you will need to update the theme to add additional data. This work will allow for you to easily measure the number of times that Answers prevented someone from submitting a support ticket.
Upgrade Implications: This change added new files to the theme and changed core.hbs, so if you forked core.hbs you will need to refork after upgrading.
This feature is available in Early Access. Here’s how to use the Early Access branches of the Theme and SDK!