Customer insights/Analytics and 'no results' search data

Analytics
1

When looking at the Answers Overview and Search Log, it’s unclear how ‘no results’ and ‘vertical’ searches are counted.

For example, when all results are returned underneath the ‘no results’ message, how does this show up in the Analytics? Or when there are ‘no results’ in a vertical search but the experience still returns results from another vertical, how are those counted and displayed in the Answers Overview and Search Log?

2

To clarify, are you referring to the Searches with Knowledge Graph Results metric in analytics?

If so, a Search is considered to have a Knowledge Graph Result if the Search returns a Knowledge Graph vertical.

However, there is a bug on our end which is incorrectly counting Vertical Searches with no results as a Search with Knowledge Graph Results, we are looking into this bug and will update you when it has been resolved!

This bug does not affect Universal Searches which should correctly counting Searches with Knowledge Graph Results only when a Knowledge Graph result was actually returned.

Appreciate your patience.

Mike

3

Mike - that seems to be the answer! How Searches with Knowledge Graph Results were being counted in both Universal and Vertical searches was the mystery – especially in the instance of this configuration in .json files:

"componentSettings": {
    "VerticalResults": {
      "noResults": {
        "displayAllResults": true 
      }
    }
  },
4

This has now been resolved!

Searches with Knowledge Graph Results should now only count a search when it returns 0 results from the Knowledge Graph regardless of if the Search occurs on Universal or Vertical Search.

Appreciate your patience.

Mike