Can you confirm how often Google reviews are pulled into the Yext platform?
Google My Business reviews are pulled into the platform in real-time, and we also scan weekly for Google My Business reviews.
2 Likes
our team has been noticing lately that there is often a delay in Google Reviews being added. they also seemed to be clustered to being received in the afternoon - has something changed?
@Andy_Seguin Nothing has changed on our side. We receive real-time notifications from Google when a new review is posted. If you have any specific examples, please ask your CSM to submit a ticket for our engineering team to investigate!
@Andy_Seguin After further investigation, it does look like there is some delay between reviews being posted on GMB and the reviews being pulled into your Yext account. I have raised this issue with our engineering team and will follow up with your CSM offline!
1 Like
thanks @Jesse_Shatsky. appreciate the update