Hi!
I have an entity that is set to “Active on Answers” and is on the correct Saved Filters. However, it is still not appearing on Answers.
I have tried playing around with different searchable field configurations and still no luck.
Would love some insight here!
Thanks!
Hey Emily!
In this case, the entity in question is indeed included in the Answers experience, but it is not showing up for certain searches due to NLP filters that given queries may activate. In your example, this entity does not show because the query in question is activating an NLP Filter on the builtin.location field and filtering for facilities in Fulton, Indiana.
For future debugging, you can check for any active NLP Filters in the Network tab of the Browser Developer Tools. To open the Developer Tools interface, right-click on the page and click “Inspect”. Then navigate to the “Network” tab. Every time you run a search, you’ll see a new network request starting with “query?v=”. If you double click on this, it will open the Live API response associated with the search. This will show helpful information including applied NLP Filters, as shown below.
Network Tab:
Live API Response showing NLP Filter:
To address this particular query, you could reject the “Fulton, IN” location NLP filter to make sure the entity in question shows up, or create similar behavior through the use of a Boost Entities query rule.
Hope this helps!
DJ
