Set Up an Ask A Question Form Module

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1

I’m trying to add an Ask a Question form module into my answers experience (as seen in Yext’s Answers experience). Any help would be greatly appreciated!

2

Hi @Emmy_Panken, we’re going to have to have the product team help us out with the instructions here.

@roser can you provide some guidance with this? As far as I know, the steps are:

  1. Activate the org entity type

  2. Add an org entity

  3. Add this snippet to the answers.js file:

    qaSubmission: {
  privacyPolicyUrl: '[URL HERE]',
  entityId: 'Org',
},

  4. …?

  5. …?

We need help with the steps after we add the module to the front end (3).

Thanks,
Sam

3

We have a couple of partners looking to set this up, so we appreciate any expedited assistance :slightly_smiling_face:

4

Hi Sam! I know we covered this offline but just confirming we’re good here (as this has been incorporated into training and given the recent eng updates pertaining to the API permissions?) Would you still like a community post covering?

5

Hey @roser thank you for all your work on this!

I have confirmed with Emmy that we are fully self-serve with the Q&A module and do not need an updated post at this time. For future hitchhikers reading this, you can set up your own Q&A component by going through our module here within the Answers track: Q&A Component | Hitchhikers

Best,
Sam

6

Thanks for sharing the Q&A module. When trying to set up a Q&A module for a client, I don’t see “Organization” as a standard entity type that I can just enable. Is there an account feature to turn on to view it or do I have to create a custom entity type?