Search| Hitchhikers Platform

Searches Click Through Rate

Description: Percentage of Searches with a click, rounded to the 1’s place, e.g. 67.96% → 68%. CTR = Searches with Click / Searches.

Request ID & Response ID: ANSWERS_CLICK_THROUGH_RATE

Data Type: Float

Example Response Value: 0

Example Response: {"day": "2019-06-25", "ANSWERS_CLICK_THROUGH_RATE": 0.0}

Searches Clicks

Description: The number of times content has been clicked.

Request ID & Response ID: ANSWERS_CLICKS

Data Type: Integer

Example Response Value: 1

Example Response: {"day": "2019-07-30", "ANSWERS_CLICKS": 1}


Clusters

Description: Distinct count of Clusters.

Request ID & Response ID: ANSWERS_CLUSTERS

Data Type: Integer

Example Response Value: 0

Example Response: {"ANSWERS_CLUSTERS": 0, "day": "2019-06-25"}


Searches

Description: The number of times a user ran a Search.

Request ID & Response ID: ANSWERS_SEARCHES

Data Type: Integer

Example Response Value: 19

Example Response: {"ANSWERS_SEARCHES": 19, "day": "2019-06-25"}


Searches with Clicks

Description: The number of times a user ran a Search and clicked a link.

Request ID & Response ID: ANSWERS_SESSIONS

Data Type: Integer

Example Response Value: 1

Example Response: {"ANSWERS_SESSIONS": 1, "day": "2019-06-25"}


Searches with Knowledge Graph Results

Description: The number of times a user ran a Search that returned Knowledge Graph Results.

Request ID & Response ID: ANSWERS_SEARCHES_WITH_KG_RESULTS

Data Type: Integer

Example Response Value: 0

Example Response: {"ANSWERS_SEARCHES_WITH_KG_RESULTS": 0, "day": "2019-06-25"}


Sessions

Description: The number of times a Session was started. A Session begins on user’s first search and ends when user closes the browser.

Request ID & Response ID: ANSWERS_VOICE_SEARCHES

Data Type: Integer

Example Response Value: 0

Example Response: {"day": "2019-06-25", "ANSWERS_VOICE_SEARCHES": 0}


Voice Searches

Description: The number of searches made using voice search.

Request ID & Response ID: ANSWERS_CASE_DEFLECTION_RATE

Data Type: Float

Example Response Value: 0.27

Example Response: {"ANSWERS_CASE_DEFLECTION_RATE": 0.27, "day": "2021-08-27"}


Case Deflection Rate

Description: Percentage of cases that were deflected by Support Search.

Request ID & Response ID: ANSWERS_CASE_DEFLECTIONS

Data Type: Integer

Example Response Value: 6

Example Response: {"day": "2021-08-27", "ANSWERS_CASE_DEFLECTIONS": 6}


Case Deflections

Description: The number of times a user started their journey but did not create a case.

Request ID & Response ID: ANSWERS_CASE_DEFLECTIONS

Data Type: Integer

Example Response Value: 6

Example Response: {"day": "2021-08-27", "ANSWERS_CASE_DEFLECTIONS": 6}


Case Starts

Description: The number of times a user started their journey with search.

Request ID & Response ID: ANSWERS_CASE_STARTS

Data Type: Integer

Example Response Value: 22

Example Response: {"ANSWERS_CASE_STARTS": 22, "day": "2021-08-27"}


Case Submits

Description: The number of times a user started their journey with search and submitted a case.

Request ID & Response ID: ANSWERS_CASE_SUBMITS

Data Type: Integer

Example Response Value: 16

Example Response: {"ANSWERS_CASE_SUBMITS": 16, "day": "2021-08-27"}


Knowledge Graph Result Rate

Description: Percentage of Searches where a Knowledge Graph Result was returned.

Request ID & Response ID: ANSWERS_KG_RESULT_RATE

Data Type: Float

Example Response Value: 0

Example Response: {"ANSWERS_KG_RESULT_RATE": 0.0, "day": "2019-06-25"}


Percentage of Total Searches

Description: Percentage of Searches a given dimension(s) represents based on the dimension(s) and filter(s) selected e.g. Percentage of Searches by Search Term where Version Label = PRODUCTION.

Request ID & Response ID: ANSWERS_PERCENTAGE_OF_TOTAL_SEARCHES

Data Type: Float

Example Response Value: 0

Example Response: {"day": "2019-06-25", "ANSWERS_PERCENTAGE_OF_TOTAL_SEARCHES": 0.0}


Search Terms

Description: Distinct count of Search Terms.

Request ID & Response ID: ANSWERS_SEARCH_TERMS

Data Type: Integer

Example Response Value: 2

Example Response: {"ANSWERS_SEARCH_TERMS": 2, "day": "2019-06-25"}


Thumbs Down Events

Description: The number of times Thumbs Down has been clicked.

Request ID & Response ID: ANSWERS_THUMBS_DOWN_EVENTS

Data Type: Integer

Example Response Value: 0

Example Response: {"ANSWERS_THUMBS_DOWN_EVENTS": 0, "day": "2019-07-30"}


Thumbs Up Events

Description: The number of times Thumbs Up has been clicked.

Request ID & Response ID: ANSWERS_THUMBS_UP_EVENTS

Data Type: Integer

Example Response Value: 0

Example Response: {"ANSWERS_THUMBS_UP_EVENTS": 0, "day": "2019-07-30"}

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