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Reviews Metrics | Yext Hitchhikers Platform


Average Rating

Description: The cumulative average of the ratings your business has received.

Request ID: AVERAGE_RATING

Response ID: Average Rating

Data Type: Float

Example Response Value: 0

Example Response: {"Average Rating": 0.0, "day": "1980-01-01"}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Keyword Mentions

Description: The number of times a review keyword is mentioned.

Request ID: KEYWORD_MENTIONS

Response ID: Keyword Mentions

Data Type: Integer

Example Response Value: 0

Example Response: {"day": "1980-01-01", "Keyword Mentions": 0}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Keyword Sentiment

Description: The sentiment score of review keywords.

Request ID: KEYWORD_SENTIMENT

Response ID: Keyword Sentiment

Data Type: Float

Example Response Value: 0

Example Response: {"Keyword Sentiment": 0.0, "day": "1980-01-01"}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Response Count

Description: The number of reviews with responses on publishers that support in-platform response.

Request ID: RESPONSE_COUNT

Response ID: Response Count

Data Type: Integer

Example Response Value: 0

Example Response: {"Response Count": 0, "day": "1980-01-01"}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Response Rate

Description: The percentage of reviews with responses on publishers that support in-platform response.

Request ID: RESPONSE_RATE

Response ID: Response Rate

Data Type: Integer

Example Response Value: 0

Example Response: {"Response Rate": 0, "day": "1980-01-01"}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Response Time (Hours)

Description: The average time in hours between the review date and the response date of all reviews with responses that can be responded to in the platform.

Request ID: RESPONSE_TIME

Response ID: Response Time (Hours)

Data Type: Float

Example Response Value: 0

Example Response: {"Response Time (Hours)": 0.0, "day": "1980-01-01"}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Reviews

Description: The number of new reviews your business has received.

Request ID:NEW_REVIEWS

Response ID: Reviews

Data Type: Integer

Example Response Value: 0

Example Response: {"New Reviews": 0, "day": "1980-01-01"}

Compatible Dimensions:

  • WEEK_NUMBER
  • WEEKS
  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL


Rolling Average Rating

Description: Average review rating of Competitors.

Request ID: CUMULATIVE_RATING

Response ID: Rolling Average Rating

Data Type: Float

Example Response Value: 3.98

Example Response: {"Rolling Average Rating": 3.98, "competitor": "Ali Baba"}

Compatible Dimensions:

  • ACCOUNT_IDS
  • FOLDER_NAMES
  • LOCATION_NAMES
  • MONTHS_RETAIL
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