<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
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We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
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Guide
Integrating Yext Search with Freshdesk
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Introduction
Introduction
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Completed 1
Step 1
Index the Data
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Step 2
Edit and Publish Your Experience
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Step 3
Add Search to Your Portal
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Step 4
Add Search to Your Ticket Form
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Step 5
Add App to Agent View
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Step 6
Integrate into Freshdesk Messaging Bot
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Introduction | Yext Hitchhikers Platform

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Prerequisites
This guide assumes that you have an account already set up with Search to get started. Don’t have an account? You can create a Playground account from your Hitchhikers profile and apply the Freshdesk Support Solution template.

Introduction

This guide will walk you through how to build a Search experience in Yext and integrate it into your Freshdesk portal and agent ticket system. In this guide, you will:

  • Index your existing data
  • Enable Your experience
  • Integrate a search experience onto your help site
  • Integrate a search experience into your ticket form
  • Integrate a search experience into your Agent Console Sidebar

If you are using a Playground account, applying the Freshdesk Solution Template as a first step will provide you with a starting structure for your account (including Content setup, a Search frontend, and a Search config) that you can then customize with your brand’s content and styling. Learn more about Solution Templates by checking out the Solution Templates track.

Let’s get started!

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<% elem.innerText %>