<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Program Track Completed Knowledge Graph Track Completed Pages Track Completed Page Builder Track Completed Search Track Completed Search: Advanced Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Knowledge Assistant Track Completed Multi-Language Experiences Track Completed Fall '22 Release Highlights Track Completed Spring '23 Release Highlights Track
<% util.expandBadges ? 'Less' : 'More' %>
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Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
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To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
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Guide
Integrating Yext Search with Freshdesk
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Introduction
Introduction
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Completed 1
Step 1
Index the Data
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Step 2
Enable your Experience
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Step 3
Add Search to Your Portal
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Step 4
Add Search to Your Ticket Form
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Step 5
Add App to Agent View
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Step 6
Integrate into Freshdesk Messaging Bot
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Introduction | Yext Hitchhikers Platform

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Prerequisites
This guide assumes that you have an account already set up with Search to get started. Don’t have an account? You can sign up for a free trial or create a Playground account from your Hitchhikers Profile .

Introduction

This guide will walk you through how to build a Search experience in Yext and integrate it into your Freshdesk portal and agent ticket system. In this guide, you will:

  • Index your existing data
  • Enable Your experience
  • Integrate a search experience onto your help site
  • Integrate a search experience into your ticket form
  • Integrate a search experience into your Agent Console Sidebar

If you did not sign up for the Freshdesk Free Trial and are using a Playground account, applying the Freshdesk Solution Template as a first step will provide you with a starting structure for your account (including the Knowledge Graph setup and a Search frontend and search config) that you can then customize with your brand’s content and styling. You can learn more about Solution Templates by checking out the Solution Templates and the Admin Console modules .

Let’s Get Started!

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