<% user.full_name %>
<% util.level ? util.level.title : '' %>
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Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
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<% util.expandBadges ? 'Less' : 'More' %>
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Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
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Guide
Integrating Yext Search with Freshdesk
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Introduction
Introduction
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Completed 1
Step 1
Index the Data
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Step 2
Edit and Publish Your Experience
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Step 3
Add Search to Your Portal
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Step 4
Add Search to Your Ticket Form
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Step 5
Add App to Agent View
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Step 6
Integrate into Freshdesk Messaging Bot
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Introduction | Yext Hitchhikers Platform

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Prerequisites
This guide assumes that you have an account already set up with Search to get started. Don’t have an account? You can create a Playground account from your Hitchhikers profile and apply the Freshdesk Support Solution template.

Introduction

This guide will walk you through how to build a Search experience in Yext and integrate it into your Freshdesk portal and agent ticket system. In this guide, you will:

  • Index your existing data
  • Enable Your experience
  • Integrate a search experience onto your help site
  • Integrate a search experience into your ticket form
  • Integrate a search experience into your Agent Console Sidebar

If you are using a Playground account, applying the Freshdesk Solution Template as a first step will provide you with a starting structure for your account (including Content setup, a Search frontend, and a Search config) that you can then customize with your brand’s content and styling. Learn more about Solution Templates by checking out the Solution Templates track.

Let’s get started!

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