Introduction | Yext Hitchhikers Platform

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This guide assumes that you have an account already set up with Search to get started. Don’t have an account? You can create a Playground account from your Hitchhikers profile and apply the Freshdesk Support Solution template.


This guide will walk you through how to build a Search experience in Yext and integrate it into your Freshdesk portal and agent ticket system. In this guide, you will:

  • Index your existing data
  • Enable Your experience
  • Integrate a search experience onto your help site
  • Integrate a search experience into your ticket form
  • Integrate a search experience into your Agent Console Sidebar

If you are using a Playground account, applying the Freshdesk Solution Template as a first step will provide you with a starting structure for your account (including Content setup, a Search frontend, and a Search config) that you can then customize with your brand’s content and styling. Learn more about Solution Templates by checking out the Solution Templates track.

Let’s get started!