<% user.full_name %>
<% util.level ? util.level.title : '' %>
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<% user.points ? user.points.toLocaleString() : 0 %>
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<% util.badgeCount %>
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Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
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<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Integrating Yext Search with Freshdesk
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Completed
Introduction
Introduction
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Completed 1
Step 1
Index the Data
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Completed 2
Step 2
Edit and Publish Your Experience
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Completed 3
Step 3
Add Search to Your Portal
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Completed 4
Step 4
Add Search to Your Ticket Form
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Completed 5
Step 5
Add App to Agent View
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Completed 6
Step 6
Integrate into Freshdesk Messaging Bot
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Step 5: Add App to Agent View

We also recommend that you install the Yext AI Search app from the Freshworks Marketplace to add search to your agent view to help agents solve tickets faster. With Yext Search in the ticket view, ticket subjects will automatically be searched so agents can get to answers even faster.

  1. Navigate to the Freshworks Marketplace and install the Yext AI Search app .
  2. Provide your Freshdesk account URL if you are prompted to do so.
  3. You’ll then be prompted to provide your Search experience Production URL. To find your Production URL, navigate to the Pages tab in your Yext instance and then to the Sites sub-tab. You will see all of the Sites in your account. Your Production URL will be in the “Domain” column of the Site you want to use in Freshdesk. agent view
  4. Click Install.

Congratulations! You have successfully completed the steps to add Yext Search to your Ticket sidebar. The final result could look as follows:

agent view gif

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<% elem.innerText %>