<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
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We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
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Guide
Integrating Yext Search with Freshdesk
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Introduction
Introduction
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Completed 1
Step 1
Index the Data
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Completed 2
Step 2
Edit and Publish Your Experience
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Completed 3
Step 3
Add Search to Your Portal
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Completed 4
Step 4
Add Search to Your Ticket Form
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Step 5
Add App to Agent View
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Step 6
Integrate into Freshdesk Messaging Bot
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Step 1: Index the Data

Overview

As part of your account creation, we will provide you with a starting structure (including Content setup and a Search frontend and backend config) to get you off the ground that you can later customize. Sync your Yext Content to your Freshdesk account to add your solution articles and automatically keep them up to date in your search experience.

Add Data to Yext

  1. In Yext, navigate to Content and click on the +Add Content button near the top of your screen.
  2. Under the Connectors heading, select Install an App.
  3. You’ll be redirected to the app tab where you’ll see the Freshdesk Solution Article Connector. Click on this tile, and follow the installation flow.
    • On the activation page, click Install on Yext.
    • You will be prompted to authorize Yext to access your account and update your entities. Click Next.
    • Enter your Freshdesk Account Information and API key. Your Account Subdomain is available in your Freshworks Switcher. Your Account API is available under “Profile Settings”. You can refer to this Freshdesk Help Article if you’re unsure.

article connector

  • Click Save and then Sync Articles. You’ll be redirected to a connectors page where you can see the connector which will start running automatically. Navigate back over to Content to see your articles stream in.
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