<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Integrating Yext Search with Freshdesk
Arrow Back
Completed
Introduction
Introduction
completed
Completed 1
Step 1
Index the Data
completed
Completed 2
Step 2
Edit and Publish Your Experience
completed
Completed 3
Step 3
Add Search to Your Portal
completed
Completed 4
Step 4
Add Search to Your Ticket Form
completed
Completed 5
Step 5
Add App to Agent View
completed
Completed 6
Step 6
Integrate into Freshdesk Messaging Bot
completed
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Step 5: Add App to Agent View

We also recommend that you install the Yext AI Search app from the Freshworks Marketplace to add search to your agent view to help agents solve tickets faster. With Yext Search in the ticket view, ticket subjects will automatically be searched so agents can get to answers even faster.

  1. Navigate to the Freshworks Marketplace and install the Yext AI Search app .
  2. Provide your Freshdesk account URL if you are prompted to do so.
  3. You’ll then be prompted to provide your Search experience Production URL. To find your Production URL, navigate to the Pages tab in your Yext instance and then to the Sites sub-tab. You will see all of the Sites in your account. Your Production URL will be in the “Domain” column of the Site you want to use in Freshdesk. agent view
  4. Click Install.

Congratulations! You have successfully completed the steps to add Yext Search to your Ticket sidebar. The final result could look as follows:

agent view gif

<% elem.innerText %>