<% user.full_name %>
<% util.level ? util.level.title : '' %>
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Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
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<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Integrating Yext Search with Salesforce Service Cloud
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Introduction
Introduction
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Completed 1
Step 1
Index the Data
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Completed 2
Step 2
Edit and Publish Your Experience
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Completed 3
Step 3
Configure Yext Search for Salesforce
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Completed 4
Step 4
Add Search to your Help Site
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Completed 5
Step 5
Add Search to your Case Form Page
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Completed 6
Step 6
Add Search to your Agent Console
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Reference
Case Deflection - Event Listener Information
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Reference
Adding Result Actions
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Step 5: Add Search to your Case Form Page

The screenshots in the steps below show the Help Site template, but the steps will be the same if you have a Contact Support page on your site.

  1. Navigate to your “Contact Support” preview within page builder.
    • Note: if you are using a custom site, the name of your contact support page may differ.

2. Select the Lightning Icon, and find the Yext Case Deflection component under custom components. Drag the component onto your page. Modify the dimensions to suit your page. * We recommend having the support form and Yext Case Deflection Lightning component side by side.

3. Click Publish!

Congratulations! If you are using the default Salesforce Support form, there will be interaction set up between the Subject field and the search bar within the Case Deflection component. Test it out!

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Note
If your case deflection component isn’t picking up the subject line from the case form, make sure that you’ve added the event listener script to your headincludes.hbs file in the Yext code editor. If you have a custom support form component, refer to this documentation on how to create interactivity.
<% elem.innerText %>