<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Program Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Knowledge Assistant Track Completed Multi-Language Experiences Track Completed Fall '22 Release Highlights Track Completed Spring '23 Release Highlights Track Completed Chat Track Completed Summer '23 Release Highlights Track Completed Fall '23 Release Highlights Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Guide
Integrating Yext Search with Salesforce Service Cloud
Arrow Back
Completed
Introduction
Introduction
completed
Completed 1
Step 1
Index the Data
completed
Completed 2
Step 2
Edit and Publish Your Experience
completed
Completed 3
Step 3
Configure Yext Search for Salesforce
completed
Completed 4
Step 4
Add Search to your Help Site
completed
Completed 5
Step 5
Add Search to your Case Form Page
completed
Completed 6
Step 6
Add Search to your Agent Console
completed
Reference
Case Deflection - Event Listener Information
completed
Reference
Adding Result Actions
completed
home

Case Deflection - Event Listener Information | Yext Hitchhikers Platform

The Yext Case Deflection component listens for an Aura event named selfService:caseCreateFieldChange from a Contact Support form on the same page. This event should have the following parameters:

{
	eventType: <eventType>,
	modifiedField: <modifiedField>, 
	modifiedFieldType: <modifiedFieldType>,
	modifiedFieldValue: <modifiedFieldValue>
}

Case Deflection Signal

If (1) the value of the modifiedField parameter is Subject, and (2) the value of the modifiedFieldType parameter is selfService:caseSubject, then the Case Deflection component will populate the search bar with the value of the modifiedFieldValue parameter.

Case Submission Signal

If (1) the value of the eventType parameter is caseCreated, we will count this as a case submission in our call to the Yext Analytics API.

Feedback
<% elem.innerText %>