<% user.full_name %>
<% util.level ? util.level.title : '' %>
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<% user.points ? user.points.toLocaleString() : 0 %>
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<% util.badgeCount %>
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Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
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<% util.expandBadges ? 'Less' : 'More' %>
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Integrating Yext Search with Salesforce Service Cloud
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Introduction
Introduction
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Step 1
Index the Data
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Edit and Publish Your Experience
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Configure Yext Search for Salesforce
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Add Search to your Help Site
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Add Search to your Case Form Page
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Reference
Case Deflection - Event Listener Information
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Reference
Adding Result Actions
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Case Deflection - Event Listener Information | Yext Hitchhikers Platform

The Yext Case Deflection component listens for an Aura event named selfService:caseCreateFieldChange from a Contact Support form on the same page. This event should have the following parameters:

{
	eventType: <eventType>,
	modifiedField: <modifiedField>, 
	modifiedFieldType: <modifiedFieldType>,
	modifiedFieldValue: <modifiedFieldValue>
}

Case Deflection Signal

If (1) the value of the modifiedField parameter is Subject, and (2) the value of the modifiedFieldType parameter is selfService:caseSubject, then the Case Deflection component will populate the search bar with the value of the modifiedFieldValue parameter.

Case Submission Signal

If (1) the value of the eventType parameter is caseCreated, we will count this as a case submission in our call to the Yext Analytics API.

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<% elem.innerText %>