Connecting with the Community | Yext Hitchhikers Platform
What You’ll Learn
In this section, you will learn:
- How to find and engage with the Community
- Community posting best practices
- Using the Ideas board
- What else you can expect from the Community
What is the Hitchhikers Community?
The Hitchhikers Community is designed to allow people to ask questions about how things in Yext work and to learn best practices about building and maintaining search experiences. No question is dumb or silly – this is a judgment-free zone, folks!
Community posts and responses come from all walks of life — Yext employees, developers and admins who use Yext for their brands, and other Hitchhikers just like you.
How to Access the Community
The Community lives at hitchhikers.yext.com/community/ . You can also find it under the Community tab in the top navigation from anywhere in Hitchhikers.
If you have a question or topic in mind that you want to search for in the Community, you can enter it in the Search box at the top-right of the page. Results will include relevant Community posts as well as learning tracks, guides, and help articles.
From the Community home page , you can also filter by post tags and product category to help narrow your results.
If you find what you’re looking for, click VIEW POST to check it out! Otherwise, click + New Topic in the upper right to create your own post.
How to Engage with the Community
There are a variety of ways to engage with the Community:
Add a New Post
To start a new thread with a topic or question, click on the + New Topic button in the top-right. This button will be visible on the Community home page or a Category page, but not if you are already clicked into a specific post.
Reply to a Post
Once you find a post that you would like to contribute to, click Reply either next to the post or at the bottom of the thread.
Like a Post
If a post or comment is helpful, click on the thumbs up icon!
Mark a Post as the Solution
If you receive a response that answers your question, we encourage you to mark it as the solution so other Hitchhikers are aware that the thread has an answer. To mark a comment as the solution, click on the Solution checkbox icon underneath the comment.
Keep in mind that the original post in the thread cannot be marked as the solution.
Posting Best Practices
Add to Relevant Topics
If a topic similar to yours already exists, add a new comment to that thread instead of posting a new topic. This will prevent other users from sifting through multiple similar threads, help keep similar content together, and make it easier to find answers.
Focus on a Single Topic
Try not to comment on someone else’s post if you have a different problem, or if they have already marked their question as solved. In these instances, you should start a new topic instead.
Add a Helpful Title
Giving your post a specific title helps it show up in related searches, and allows other Hitchhikers to understand what your post is about at a glance. For example, instead of “phone numbers question”, try “How do I format phone numbers on Search result cards?”
Be Mindful of Linking Images
Visuals are always helpful to demonstrate a point. However, we recommend being as descriptive as you can via text before leaning on images.
Add Context When Pointing to External Resources
Pointing to external resources is also a helpful option. However, over time links can break or certain people may not be able to access them. While you can include links to external resources, make sure you include the name of the resource so users will still be able to understand the context or search for it on their own.
Categorize Your Posts
Whenever possible, add a Category to your post so it will automatically be visible in the corresponding section of the Community. That said, if your post doesn’t fit into one of the categories, or you’re not sure where to put it, no need to categorize! Community moderators will monitor uncategorized content to make sure it ends up in the right place.
What Else to Expect from the Community
The Community is an amazing forum to get your questions answered and read through best practices, but it doesn’t stop there. What else can you expect?
Ideas: Got feature requests? Use Ideas to submit your request, upvote others, and monitor which ones get picked up by Yext’s Product team! Find Ideas under the Community tab in the top navigation, and learn more about it in the next unit.
Events: We run webinars on topics like feature releases, best practices, and advice from Yext experts. Check out our Events page (linked under the Community section in the navigation bar) for more!
Yext Blog: Here, Yext experts explore advanced topics, common questions, new functionality, and more. Check it out under the Community section in the navigation bar.