Yext's In-Platform Review Response Functionality | Yext Hitchhikers Platform
What You’ll Learn
In this section, you will learn:
- Where to respond to reviews in the Yext platform
- The benefits of responding in Response vs Monitoring
- How to manually respond to reviews
Responding to Reviews in the Yext Platform
There are two main places to respond to reviews in Yext under Reviews: Response and Monitoring. Organizations choose to respond in each area depending on their processes and what they are comfortable with.
Navigate to Reviews > Response to see all reviews awaiting a response. This is beneficial for those that like a to-do list style, where you can see exactly which reviews you still need to respond to. You are also able to easily see the publishers which these reviews were left on, and can easily filter to an individual publisher by clicking on the icons at the top or filtering by Site using the filter bar at the top of the screen. Filtering by label and advanced filtering is also available.
Navigate to Reviews > Monitoring to see all reviews, whether you have responded to them or not. This style can be helpful for users who want to be able to easily look at previously responded to reviews, reviews that you are unable to respond to in the platform, and/or high level analytics while responding to reviews. Here, you can filter by clicking on the analytics at the top, using the basic filter options in the filter bar at the top of the screen, or using the advanced filter functionality.
Responding to Reviews Using Freeform Text
Whether you are responding to reviews in Review Monitoring or Review Response, writing a freeform response requires the same steps. The steps shown here are in Review Monitoring.
- Find a review that you would like to respond to and click the Respond button on the right.
2. Type your response into the text box and click the Respond or Comment button (depending on the review or publisher).
To edit or delete a response that you have already posted, click Respond again on the review that you are trying to edit/delete. Then click on the Edit link to make the changes in the text box or click the Delete link to delete your response. This will apply to the review response, but not the original review itself.