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Additional Yext Review Response Capabilities

What You’ll Learn

In this section, you will learn:

  • Introduction to Yext’s API review response capabilities
  • Introduction to Yext’s mobile review response using the Knowledge Assistant

Responding to reviews using the API

In addition to in-platform functionality, Yext also provides the flexibility to respond in the platforms that you are already familiar with using an API. The functionality includes:

Respond to reviews

You can respond to reviews by posting a request to comment. For more information please visit Comment: Create in Yext’s API developer documentation.

Edit responses

If you have already responded to a review you have the tools to edit those responses via API. For more information please visit Comment: Update in Yext’s API developer documentation.

Deleting responses

If there is a response that has already been posted and you want to delete it, you have the tools to delete those responses via API as well. For more information please visit Comment: Delete in Yext’s API developer documentation.

response via API

Responding to reviews on mobile devices using the Knowledge Assistant

Yext also provides functionality to respond on mobile devices using the Knowledge Assistant. Using SMS messages or Facebook Messenger, users can be notified of incoming reviews, and they can respond directly on their devices. This is great flexibility for users on the move who want to respond quickly like a store manager or users who don’t often log in to the Yext platform.

We will cover more about the Knowledge Assistant in the Knowledge Assistant track.

unit Quiz
+20 points
    Error Success Question 1 of 3

    Which of the following are you able to do via Yext’s API? (select all that apply)

    Error Success Question 2 of 3

    Which of the following are you able to use to respond to reviews on a mobile device through the Knowledge Assistant? (select all that apply)

    Error Success Question 3 of 3

    Where is the best place to find documentation on review response using the Yext Knowledge API?

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