Reviews Standard Insights| Hitchhikers Platform

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Note: Certain Standard Insights may contain visualizations that CANNOT be recreated identically within Report Builder.

Daily Rolling Average Rating

Chart Type: Line Chart

The rolling 90-day average rating over time. Each day we average the previous 90 days of reviews to come up with an overall average rating by day. This metric includes third-party reviews as well as any first-party reviews you have generated.

Email Review Generation Rate

Chart Type: Bar Chart

The rate at which customers review your locations after receiving a review generation email. The columns show the raw number of emails sent, and the line shows the review generation rate and how it changes over time.

Facebook Competitor Average Rating

Chart Type: Hero Numbers

The average Facebook review rating of local competitors.

First Party Review Generation Rate

Chart Type: Bar Chart

The rate at which customers review your locations directly after visiting your review generation page. The columns show the raw number of page views, and the line shows the review generation rate and how it changes over time.

Google Competitor Average Rating

Chart Type: Hero Numbers

The average Google Business Profile review rating of local competitors.

Locations by Average Rating

Chart Type: Donut Chart

The distribution of the Average Rating of your reviews.

Reviews Benchmark

Chart Type: Bar Chart

The percentile of your location’s reviews performance (review rating and review volume) compared to similar businesses.

Review Distribution Over Time

Chart Type: Stacked Bar Chart

The number of reviews your locations have received, broken down by rating over time. This metric includes third-party reviews as well as any first-party reviews you have generated.

Reviews Map

Chart Type: Map

Map of all of your reviews. Locations with low reviews are highlighted in red, while locations with high reviews are highlighted in green. The size of the dot corresponds to the number of reviews received for that location. This insight includes third-party reviews as well as any first-party reviews you have generated. It only includes reviews created over the time period of the dashboard.

Reviews Overview

Chart Type: Bar Chart

The average rating of your location and the number of reviews received, broken down by rating. This insight includes third-party reviews as well as any first-party reviews you have generated. It only includes reviews created over the time period of the dashboard.

TripAdvisor Average Rating

Chart Type: Hero Numbers

The average TripAdvisor review rating of local competitors.