Listing Statuses | Yext Hitchhikers Platform
Yext Listings allows you to view the status of each of your listings right from your account. Below is an overview of each listing status type.
To view the status of your listings, click Listings in the navigation bar, then click All Listings or Events.
Listings Statuses
These statuses apply to all listings except Event Listings.
Tasks Pending
Listings are in Tasks Pending for the first four hours after an entity is subscribed to Listings. This status will display alongside an Identify Listings button. During this time, you may manually confirm any matches that Yext finds. At the end of the four-hour period, Yext will take over to automatically confirm matches.
Processing
The listing is in its initial sync process from Yext to the publisher site.
Synced
The listing is successfully syncing from Yext to the publisher site.
Submitted
The listing information has been submitted to the publisher site. This status only applies to submission publishers that do not support a two-way sync with Yext.
Not Synced
Yext is unable to sync or submit information for the listing to the publisher site. See the Status Details column for further information on why the listing is not synced. For more information on this state, see Not Synced Status Details.
Opted Out
There is currently no connection between Yext and the publisher. You have the option to Opt In and restore the connection at any time.
Event Listing Statuses
Not Synced
The Event has not been created on the publisher.
Not Synced, Sync in Progress
Yext is in the process of syncing the information from the platfrom to the event publisher.
Live, Updates in Progress
The Event has been created, and updates are in progress.
Live
The event has been created and Yext has successfully synced the event information.
Not Available
The Event has not been created on the publisher, as the type of event is not supported. For example, a webinar event is only available on Facebook and Eventbrite, so that event will be listed as ‘Not Available’ on all other publishers.
Not Synced Status Details
There are two categories of Not Synced listings: actionable (the user can resolve the listing) and unactionable (the listing must be resolved by Yext, or cannot be resolved). These can be viewed in All Listings using the Actionable option under the Advanced filter pill.
Not Synced listings can also be dimensioned by the corresponding Issue. To do this, filter for a specific issue under the Issue Type filter pill, or select Warning under the Advanced filter pill to see all listings with an issue. Note that not all issues on a listing result in a Not Synced status; a listing may have an issue affecting only some data but still sync to the publisher.
For more on specific listings issues, see Listing Issues.
Actionable Listings
These can be fixed within the platform. These listings might not be synced because of a missing required data field, or an invalid linked publisher account.
Unactionable Listings
These listings either need to be addressed by Yext, or are not actionable and must be addressed by the publisher. These are usually related to publisher issues, like problems matching to a listing, or duplicate listings.