<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Guide
Integrating Yext Search with Zendesk
Arrow Back
Completed
Introduction
Introduction
completed
Completed 1
Step 1
Index the Data
completed
Completed 2
Step 2
Edit and Publish Your Experience
completed
Completed 3
Step 3
Add to your Help Center
completed
Completed 4
Step 4
Add to your Ticket Form
completed
Completed 5
Step 5
Add App to Ticket Sidebar in Agent Interface
completed
Completed 6
Step 6
Quick Reference — Updating Search Bars Across the Help Center
completed
Completed 7
Step 7
Further Integration Options
completed
home

Step 1: Index the Data

Overview

As part of your account creation, we will provide you with a starting structure for your account (including Yext Content setup and a Search frontend and backend config) that you can then customize to get you off the ground. If you input your Zendesk Subdomain during account creation, then you’ll notice your Zendesk Help Articles are already loading into your account.

However, if you did not enter your Zendesk Subdomain earlier or are using a Playground Account, you can connect Yext and Zendesk to pull in your Zendesk Help Articles by following the below steps. The goal of this step is to make sure that your experience returns your brand’s actual data.

Add Data to Yext

  1. Navigate to Add Content. On the Content > Entities screen in your Yext account, click the on the +Add Content button.

  2. Click Install an App in the Connectors section of the modal.

  3. Select the Zendesk Help Center Connector App.

  4. Click Install and follow the install flow:

    • You will be prompted to authorize Yext to access your account and update your Entities. Click Next.
    • Enter your Zendesk Account Information. To import your Zendesk help articles to your Yext account, we will need your Zendesk subdomain. For information on how to find the subdomain, see this Zendesk help article .

    subdomain zendesk

    • Once you hit Authorize, the connector will run automatically and you will be taken to this screen:

    importing articles

Note that the time it takes the connector to run will vary depending on how many articles you have to import. Feel free to post in the Community with any questions or issues!

Alternatively, you can bulk upload your data to Yext using Excel. Review the Uploading Data to Yext training on how to use the Entity Upload.

light bulb
Note
The Zendesk Help Center Connector App comes fully configured out of the box, including all entity and default field mappings. If you’d like to pull in other data types, access gated content or have full control over the configuration of your data mappings, you can leverage our native Zendesk Source! Navigate to Content > Connectors > Add Connector > Zendesk and choose the desired operation depending on the content you’d like to pull into Yext.
<% elem.innerText %>