Google Metrics Updates | Yext Hitchhikers Platform
In July 2022, Google updated the analytics available in Google Business Profile with the release of the Business Profile Performance API . With this release, Google added new metrics, updated existing metrics, and announced the deprecation of a few metrics. The official deprecation date of any deprecated metrics is February 20th, 2023. Let’s review what this means for Google and for Yext.
Google Legacy Metrics Decommissioned
Google legacy metrics will be decommissioned in Yext beginning September 18th, 2024. The following Google metrics will no longer be accessible in Report Builder or dashboards:
- Google Customer Actions (Legacy)
- Google Map Views (Legacy)
- Google Phone Calls (Legacy)
- Google Search Queries (Legacy)
- Google Search Views (Legacy)
Google Search Term Impressions Threshold
Google has a threshold for search term impressions. If the number of searches is below the threshold, impression metrics will not be shown. Typically the threshold is 15, but this number is not explicitly found in Google’s documentation.
Location Listings Overview Insight
As of February 20th, 2024, the Listings Overview Insight is now “Location Listings Overview” and replaces the deprecated Google metrics with the new Google Listings Impressions and Listings Actions metrics.
A mapping of the legacy and new metrics can be found below:
Legacy Metric | New Metric | Recreate in Report Builder | Notes |
---|---|---|---|
Google Search Views | Google Listings Impressions (Search) | Metric: Google Listings Impressions Dimension: App Filter: App = Search |
|
Google Map Views | Google Listings Impressions (Maps) | Metric: Google Listings Impressions Dimension: App Filter: App = Maps |
|
Get Directions Clicks | Google Get Directions Clicks | Metric: Google Listings Actions Dimension: Action Filter: Action = Driving Directions |
|
Phone Call Clicks | Google Phone Call Clicks | Metric: Google Listings Actions Dimension: Action Filter: Action = Tap to Call |
|
Clicks to Website | Google Clicks to Website | Metric: Google Listings Actions Dimension: Action Filter: Action = Website |
|
Featured Message Clicks | N/A | N/A | The Featured Message Clicks metric was deprecated in the Fall ‘23 Release |
N/A | Google Order Now Clicks | Metric: Google Listings Actions Dimension: Action Filter: Action = Order Now |
The Order Now metric is a new addition to the Location Listings Overview |
Listings Actions and Listings Impressions Metrics Renamed
We have renamed existing Listings metrics and updated their descriptions to align and accurately reflect Google’s new metric naming. Updates have been made to the following:
Previous Metric | New Name | New Description |
---|---|---|
Listings Actions | Google Listings Actions | The number of times your Google listing was interacted with. |
Listings Impressions | Google Listings Impressions | The number of times your listing appeared in a Google search. |
Legacy Metrics Removed
Legacy Google Metrics will be removed from analytics on March 1, 2024, to prevent confusion with the newer, Google Listings Actions, Google Listings Impressions, and Google Search Term Impressions metrics. The removed metrics include:
- Google Search Queries
- Google Search Views
- Google Phone Calls
- Google Map Views
These metrics were deprecated by Google on February 20, 2023.
Customers can export their existing legacy data before the deprecation date by exporting from Report Builder or by using the Analytics Reports API . For more information, see Location Listings Metrics .
Google Listings Impressions Included in Total Listing Impressions
As of the General Access Date (12/13/23), the Total Listings Impressions metric will show Google values aligned with the newer, Google Listings Impressions metric for dates before February 20, 2023, to maintain data continuity. Data for legacy Google Impressions can still be viewed using the Google Search Views metric until it is removed on March 1, 2024.
New Metrics
Google added four net new metrics with the release of the Performance API:
Metric | Description |
---|---|
BUSINESS_CONVERSATIONS |
The number of message conversations received on the business profile. |
BUSINESS_BOOKINGS |
The number of bookings received from the business profile. |
BUSINESS_FOOD_ORDERS |
The number of food orders received from the business profile. |
SEARCH_KEYWORD_IMPRESSIONS |
The search keywords used to find your business in Google search or maps. |
Listings Actions
Conversations, Bookings, and Food Orders are all new action types you can track on Google. To view these metrics in the Yext platform, add the Location Listings > Listings Actions metric to a report then dimension by Listings > Action. You will see a breakdown of each action type and the number of times it occurred.
Search Term Impressions
Search Keywords is a bit more complicated. To best view this metric, select Location Listings > Google Search Term Impressions. Then, add a dimension for Listings > Raw Search Term. This will show you a breakdown of all of the keywords used to find your business in search or maps and how many impressions each keyword was responsible for. Note this metric updates monthly and data goes back until November 1, 2019.
Updated Metrics
Google updated five metrics with the release of the Performance API:
Metric | Description |
---|---|
ACTIONS_WEBSITE |
WEBSITE_CLICKS |
ACTIONS_PHONE |
CALL_CLICKS |
ACTIONS_DRIVING_DIRECTIONS |
BUSINESS_DIRECTION_REQUESTS |
VIEWS_MAPS |
BUSINESS_IMPRESSIONS_DESKTOP_MAPS + BUSINESS_IMPRESSIONS_MOBILE_MAPS |
VIEWS_SEARCH |
BUSINESS_IMPRESSIONS_DESKTOP_SEARCH + BUSINESS_IMPRESSIONS_MOBILE_SEARCH |
Listings Actions
For the actions metrics, these exist in Report Builder under Location Listings > Google Customer Actions. Now, you can select the Location Listings > Listings Actions metric and dimension by Listings > Action. You will see a breakdown of each action type and the number of times it occurred.
Views
Google has reclassified their views metrics as business impressions. They have also renamed their actions metrics. You can see both the new and existing metrics in the Yext Report Builder.
For the views metrics, these exist in Report Builder under Location Listings > Google Maps Views and Location Listings > Google Search Views. Now, you can select Location Listings > Listings Impressions and dimension by Listings > App and Listings > Device to see a full breakdown of your impressions in Report Builder. This new dimension of device provides greater insight into how customers are viewing your listings.
Note: the new BUSINESS_IMPRESSIONS
are likely lower, but directionally the same as the existing VIEWS metrics. Google has improved their duplicate traffic detection which will reduce these metric values.
Deprecated Metrics
Google deprecated seven metrics with the release of the Performance API:
Metric | Description |
---|---|
QUERIES_DIRECT |
The number of times the resource was shown when searching for the location directly. |
QUERIES_INDIRECT |
The number of times the resource was shown as a result of a categorical search (for example, restaurant). |
QUERIES_CHAIN |
The number of times a resource was shown as a result of a search for the chain it belongs to, or a brand it sells. For example, Starbucks, Adidas. This is a subset of QUERIES_INDIRECT. |
PHOTOS_COUNT_MERCHANT |
The total number of media items that are currently live that have been uploaded by the merchant. |
PHOTOS_COUNT_CUSTOMERS |
The total number of media items that are currently live that have been uploaded by customers. |
LOCAL_POST_VIEWS_SEARCH |
The number of times the local post was viewed on Google Search. |
LOCAL_POST_ACTIONS_CALL_TO_ACTION |
The number of times the call to action button was clicked on Google. |
On February 20th, 2023, the above metrics will be considered deprecated by Google and no longer return data. Full Google Business Profile API depreciation schedule can be found in the Deprecation schedule article in the Google Business Profiles API documentation.
Because Google will deprecate the existing metrics in the API in February 2023, it is recommended you update any dashboards to use the new metrics. For the deprecated metrics, you’ll see the following warning for each description in Report Builder: “Note: the Google deprecation date for this metric is February 20th, 2023. Please use the corresponding Google Performance API metrics instead.”
To ensure continuity of reporting, Yext will keep all historical data for previously supported Google metrics. This means you will still see deprecated and updated metrics in Yext with historical data. The start date will be the earliest date Google provided data for your business. The end date will be February 20th, 2023.
Queries Metrics
You will still see legacy data for queries under the Location Listings > Google Search Queries metric in Report Builder. Yext plans to keep legacy data in the platform for the foreseeable future. Google recommends using the new Google Search Term Impressions metric instead. This data is much more actionable for your business!
Note: due to a limitation with the new Google Search Term Impressions metric, we will no longer be able to dimension the search term by Branded vs. Direct vs. Discovery
Local Post Metrics
Metrics for Google Local Posts are not a part of the new Google Performance API, and are no longer provided in any capacity by Google. Yext will continue to display historical metrics for Google local posts within the Social Posting UI and API, but these will not be updated after February 20th, 2023.
Photo Metrics
Finally, photo count and local posting metrics were never available in Report Builder.
Metric Mapping Guide
Yext will still have the following deprecated metrics in Report Builder and the Reports API:
- Location Listings > Google Search Queries
- Location Listings > Google Customer Actions
- Location Listings > Google Map Views
- Location Listings > Google Search Views
Yext will also continue to populate data for all new metrics as part of the Google Performance API. The below table will help to understand which new metric replaces each deprecated metric.
Existing Metric | New Metric |
---|---|
Location Listings > Google Search Queries | Location Listings > Google Search Term Impressions |
Location Listings > Google Customer Actions | Location Listings > Listings Actions |
Location Listings > Google Map Views | Location Listings > Listings Impressions |
Location Listings > Google Search Views | Location Listings > Listings Impressions |
Appendix
Google has indicated they have historical data available up to the following dates for each given metric. Yext will always show all historical data from the publisher network.
Metric | Description |
---|---|
SEARCH_KEYWORD_IMPRESSIONS |
November 1, 2019 |
BUSINESS_IMPRESSIONS_DESKTOP_MAPS |
November 1, 2019 |
BUSINESS_IMPRESSIONS_MOBILE_MAPS |
November 1, 2019 |
BUSINESS_IMPRESSIONS_DESKTOP_SEARCH |
November 1, 2019 |
BUSINESS_IMPRESSIONS_MOBILE_SEARCH |
November 1, 2019 |
BUSINESS_DIRECTION_REQUESTS |
February 15, 2020 |
CALL_CLICKS |
February 4, 2020 |
WEBSITE_CLICKS |
February 4, 2020 |