Reviews Standard Insights | Yext Hitchhikers Platform
Daily Rolling Average Rating
Chart Type: Line Chart
The rolling 90-day average rating over time. Each day we average the previous 90 days of reviews to come up with an overall average rating by day. This metric includes third-party reviews as well as any first-party reviews you have generated.
Email Review Generation Rate
Chart Type: Bar Chart
The rate at which customers review your locations after receiving a review generation email. The columns show the raw number of emails sent, and the line shows the review generation rate and how it changes over time.
Facebook Competitor Average Rating
Chart Type: Hero Numbers
The average Facebook review rating of local competitors.
First Party Review Generation Rate
Chart Type: Bar Chart
The rate at which customers review your locations directly after visiting your review generation page. The columns show the raw number of page views, and the line shows the review generation rate and how it changes over time.
Google Competitor Average Rating
Chart Type: Hero Numbers
The average Google Business Profile review rating of local competitors.
Locations by Average Rating
Chart Type: Donut Chart
The distribution of the Average Rating of your reviews.
Reviews Benchmark
Chart Type: Bar Chart
The percentile of your location’s reviews performance (review rating and review volume) compared to similar businesses.
Review Distribution Over Time
Chart Type: Stacked Bar Chart
The number of reviews your locations have received, broken down by rating over time. This metric includes third-party reviews as well as any first-party reviews you have generated.
Reviews Map
Chart Type: Map
Map of all of your reviews. Locations with low reviews are highlighted in red, while locations with high reviews are highlighted in green. The size of the dot corresponds to the number of reviews received for that location. This insight includes third-party reviews as well as any first-party reviews you have generated. It only includes reviews created over the time period of the dashboard.
Reviews Overview
Chart Type: Bar Chart
The average rating of your location and the number of reviews received, broken down by rating. This insight includes third-party reviews as well as any first-party reviews you have generated. It only includes reviews created over the time period of the dashboard.
TripAdvisor Average Rating
Chart Type: Hero Numbers
The average TripAdvisor review rating of local competitors.
