Conversion Tracking and Privacy | Yext Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • How Yext’s product respects user privacy
  • Steps you will take to ensure you are protecting your users’ data


By default, Yext products such as Search and Pages do not track personal data and do not drop cookies on users. Cookies are only used when Conversion Tracking has been enabled.

Yext’s Conversion Tracking feature allows you to see the interactions that consumers have with your use of Yext’s products, such as Yext Search, and how those interactions impact consumers’ actions with your business. More specifically, with the help of persistent cookies, Conversion Tracking allows you to follow your performance in terms of clicks and conversions, where you define what constitutes a conversion. Accordingly, you voluntarily decide to set up and use Conversion Tracking. For clients subject to European data privacy laws, including Switzerland and the United Kingdom, you will be the data controller when using Conversion Tracking.

For more details, see Yext’s Product Terms , or our Data Processing Agreement .

Actions You Will Take to Enable Conversion Tracking

Before enabling tag-triggered Conversion Tracking in Yext, we require that all clients acknowledge and agree to the privacy settings. You will be prompted where necessary in the platform.

It is your responsibility to comply with all applicable laws regarding the use of cookies, pixel tags, or similar technologies, including without limitation all transparency and consent requirements.

If applicable, you will list Yext in the detailed cookie notice on your website together with information about how visitors to your website can withdraw their consent to such technologies. It is your responsibility to configure Yext technologies so that the visitor’s wishes are respected in the event the visitor withdraws or withholds consent to use such technologies.

unit Quiz
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    Error Success Question 1 of 2

    True or False: Yext products drop cookies on users by default.

    Error Success Question 2 of 2

    Which actions will you take to enable Tag-Triggered Conversion Tracking and ensure user privacy? (Select all that apply)

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