Kustomer | Yext Hitchhikers Platform
Use the Kustomer source to pull in your Articles, Conversations, and Messages.
This source uses the Kustomer API for the following operations:
You are required to input your API key and Kustomer Knowledge Base domain.
To generate an API key, navigate to Settings > Security > API Keys. Set the expiration to “No Expiration” and choose the appropriate role for the operation:
- Fetch Articles: org.admin.kb
- Fetch Conversations: org.permission
- Fetch Messages: org.permission
To find your Knowledge Base domain, go to Settings > Knowledge Base > Configuration. Make sure to use the full domain including the
Kustomer utilizes cursor-based pagination.
|Page Start Value||0|
|Detect Cursor In||Response Body|
|Cursor Type||Relative URL|
Limits and Other Info
A rate limit of 300 API calls per minute is set by default for all pricing tiers.
The API request includes a hard-coded header to return the request body in JSON format.