Zendesk | Yext Hitchhikers Platform
Overview
Use the Zendesk source to pull in your Help Articles, Community Posts, and Macros.
This source uses the Zendesk API to:
Requirements
Users must enter their Zendesk subdomain (e.g., https://[subdomain].zendesk.com and their Zendesk Locale (e.g., en-us). Additionally, Zendesk username and password are required in order to use the authenticated operation.
Authentication
For any public Zendesk Help Centers, no authentication is necessary to retrieve information via API.
For private Help Center content, we will use Basic Auth for making authenticated calls. Zendesk credentials (username and password) will be used to authenticate any private operation.
Pagination
Zendesk utilizes cursor pagination.
| Cursor Type | Full URL |
| Detect Cursor In | Response Body |
| Cursor | next_page |
Fields
Fetch Help Articles
author_idbodycomments_disabledcontent_tag_idscreated_atdraftedited_athtml_urlidlabel_nameslocaleoutdatedoutdated_localespermission_group_idpositionpromotedsection_idsource_localetitleupdated_aturluser_segment_idvote_countvote_sum
Fetch Sections
category_idcreated_atdescriptionhtml_urlidlocalenameoutdatedparent_section_idpositionsource_localetheme_templateupdated_aturl
Fetch Categories
created_atdescriptionhtml_urlidlocalenameoutdatedpositionsource_localeupdated_aturl
Fetch Community Posts
author_idclosedcomment_countcontent_tag_idscreateddetailsfeaturedfollower_counthtml_urlidnon_author_editor_idnon_author_updated_atpinnedstatustitletopic_idupdated_aturlvote_countvote_sum
Fetch Macros
actionsactivecreated_atdefaultdescriptionidpositionrestrictiontitleupdated_aturl
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